New Fraud Prevention Service
In our continuing efforts to keep your accounts secure, we’ve improved our alert system for monitoring and responding to potential fraud and as a part of that, contracted with Jack Henry Card Processing Solutions Fraud Center. This enhanced service will provide for faster cardholder contact and resolution.
Here’s how it works:
When potential fraud is detected, you will receive an automatic email notification from the Fraud Center on behalf of SMW 104 Federal Credit Union which will identify the transaction(s) in question and provide you with two hyperlinks to reply to the Fraud Center that best represents the transactions; “All Transactions(s) Authorized or one or More Transaction(s) NOT Authorized.
One minute after the email, you will receive a text alert from 32874 (between 7 AM and 9 PM), which will provide you with the reply options as described above.
If there is no response received from you, five minutes after the text alert, you will receive an automatic phone call (between 8:00 AM and 9:00 PM) to confirm or deny fraud.
Remember, our messages will NEVER ask for your PIN or Account Number
There is no cost to you for receiving text messages from the Fraud Center
For reference, the Fraud Center phone number is 800-417-4592, which is only used to reply to an alert you received. Think about adding this number to your phone contacts and label it something like, SMW 104 FCU Fraud Center. That way it will display as such and be easily identifiable should the Fraud Center attempt to contact you.
If you receive an alert, we encourage you to respond to the Fraud Center directly in the manner in which you were contacted. This is the quickest and most efficient way to remove a block that may have been placed on your card until transactions are verified. Additionally, this allows the Fraud Center to learn cardholder spending habits and recognize fraud patterns.
As an added protection, we recommend you enroll your SMW 104 Federal Credit Union Visa Debit and Credit Cards with smsGuardian™, which is our real-time text alert system. To learn more and enroll, simply navigate to the “Sign Up For Text Alerts” tab on the bottom of the Credit Card page.
Please feel free to contact the credit union office directly if you should have any questions.
Data Breaches Continue
As you may hear through various media outlets, data breaches continue.
What does this mean for you and your SMW 104 Federal Credit Union account?
With all merchant data breaches, we take a very proactive approach by personally contacting all cardholders who have been directly impacted by using their SMW 104 Federal Credit Union Visa Debit or Visa Credit card at the named merchant during the exposure window provided to begin the process of cancelling the impacted card and providing a replacement.
We certainly realize this may come as an inconvenience, but to protect your interest and mitigate potential fraud, we must take this action.
We strongly urge you to monitor your account closely for any unauthorized transactions and contact us immediately should you not recognize a transaction.
Be wary of unsolicited phone calls, text messages or emails requesting personal information or scams that may appear to offer protection. Helpful information about identity theft can be found on the Federal Trade Commission website by clicking here.
As a piece of mind, our accounts are monitored 24/7-365 by our Risk Management team. We also offer an additional layer of security, smsGuardian™. Learn more by navigating to the Credit Card tab under Loans.
Important Reminder to Keep your Personal and Financial Information Safe
SMW 104 Federal Credit Union would like to remind you that we do not solicit personal or financial information, so NEVER respond to emails, text messages or phone calls telling you your card has been blocked, you need to update your password or requesting other personal information.
Fraudsters will use events such as large-scale breaches, which are sometimes exposed through the various media channels in an attempt to potentially obtain your personal or financial information. With that said, keep your information safe by never opening emails or text messages from an unknown sender and most importantly, never click on any links provided in unsolicited emails.
Review your credit card and account statements as soon as you receive them to ensure all transactions were authorized by you. Enrolling your account in eStatements will allow you to receive access to your account statements faster and enable you to review up to the previous 36 months. This prevents your personal account information from being sent through the email. If you’re interested in enrolling, simply login to your SMW 104 Federal Credit Union account online and select eStatements under the Accounts tab. If you are a first-time online user, please give us a call to assist you with the initial set-up.
Additional tips that can help you keep your information safe
- Don’t throw away your bills, statements, or any other documents that contain your personal information without shredding them first.
- Copy the contents of your wallet and retain in a safe place. That way, should anything happen, you have all the information you need in one location to instantly cancel your accounts.
- Make sure your computer is safe by turning on your firewall and keeping your virus protection up to date.
- Be careful with free-standing ATM’s, which can make it easier for the fraudster to equip the machine with a card reader to steal your account information by counterfeiting your card.
- For added protection, you should monitor your credit report regularly. You may obtain a free copy of your credit report from Experian, Equifax and TransUnion annually if you ask for it. Visit AnnualCreditReport.com or by calling 877-322-8228.
- Place a fraud alert on your credit with all three bureaus; Experian, Equifax and TransUnion.
Don’t be a victim.